At SIDQI Travels, your privacy and data security are our top priority. This policy explains how we collect, use, and protect your information.
This policy applies to all users of SIDQI Travels services, including our website, WhatsApp communications, and booking services.
SIDQI Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel booking services via WhatsApp, our website (sidqi.so), or other communication channels.
We operate as a travel agency specializing in travel to Somalia and serve clients worldwide, with particular focus on the Somali diaspora. By using our services, you consent to the data practices described in this policy.
We follow data protection principles and only collect information necessary for providing our travel services. We never sell your personal data to third parties.
We collect various types of information to provide our travel services effectively:
We only collect passport copies and sensitive information when absolutely necessary for visa processing or flight bookings, and we delete these documents immediately after their purpose is served.
Your information is used exclusively for providing and improving our travel services:
| Purpose | Description |
|---|---|
| Travel Bookings | To book flights, hotels, and other travel arrangements with suppliers |
| Visa Processing | To submit visa applications on your behalf to relevant authorities |
| Customer Service | To respond to inquiries and provide 24/7 support via WhatsApp |
| Payment Processing | To process payments via Zaad, EVC Plus, bank transfers, etc. |
| Travel Updates | To send important travel updates, flight changes, or security advisories |
| Service Improvement | To analyze trends and improve our services (anonymized data) |
| Legal Compliance | To comply with Somali and international travel regulations |
We implement robust security measures to protect your personal information:
We retain your information only as long as necessary:
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to using commercially acceptable means to protect your personal information.
We share your information only when necessary for service provision:
We may disclose your information if required by law, such as:
All our travel suppliers are contractually obligated to protect your data and use it only for the specific booking purpose. We conduct due diligence on all partners.
You have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal requirements).
Object to processing of your data for marketing purposes.
Receive your data in a structured, commonly used format.
Request restriction of processing in certain circumstances.
To exercise any of these rights, contact us via WhatsApp at +252 615 6899 73 or email at info@sidqi.so. We will respond within 30 days and may require identity verification for security.
Our website uses cookies to improve user experience:
Necessary for the website to function properly:
Help us understand how visitors use our site:
Some cookies are set by third-party services:
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. By using our website, you consent to our use of cookies as described.
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
For family bookings including children, we collect children's information (name, age, passport details) only from parents or legal guardians, and only for the purpose of making travel arrangements. This data is protected with the same security measures as adult data.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
SIDQI Travels
Attn: Privacy Officer
Holwadaag st
Mogadishu, Somalia
We comply with applicable data protection laws and strive to exceed industry standards for privacy and security in the travel industry.
By using our services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.